Frequently asked questions
What types of plastic are used in Re=Comb?
Re=Comb is made from 100% recycled plastic, specifically recycled PP, HDPE, or LDPE plastic.
How is Re=Comb different from other hair combs?
Re=Comb is different from other hair combs because it is made from 100% recycled plastic and is designed to be easily recyclable.
Can Re=Comb be recycled after use?
Yes, Re=Comb can be recycled after use. By using only one type of plastic per comb, they can be easily recycled again.
Where is Re=Comb made?
Re=Comb is made in London, UK.
Is Re=Comb suitable for all hair types?
Yes, Re=Comb is suitable for all hair types.
How do I care for my Re=Comb?
To care for your Re=Comb, simply rinse it with warm water and a mild soap. Do not expose it to high heat.
What inspired the creation of Re=Comb?
The creation of Re=Comb was inspired by the need to reduce plastic waste in the beauty industry.
How does Re=Comb contribute to reducing plastic waste?
Re=Comb contributes to reducing plastic waste by using recycled plastic and being designed to be easily recyclable.
Are there any special instructions for using Re=Comb?
There are no special instructions for using Re=Comb. Simply use it as you would any other hair comb.
Can Re=Comb be used with wet hair?
Yes, Re=Comb can be used with wet hair
Postage and Packaging
Delivery methods
UK first class
Signed for Tracked uk
Shipping
UK First class signed for 2-4 business days £3.23
UK Tracked 2-5 business days £3.60
International tracked 3-6 business days £8.36
(Final packaging costs will be calculated at checkout)
Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.
All orders are shipped with royal mail and require a signature upon delivery. Royal Mail usually operates between 9am — 6pm on business days.
Taxes and duties
The prices of products are pound inclusive of taxes but excluding customs duties.
Customs policies vary from country to country and we do not have any control over them. If you are required to pay import and duty taxes, you will be contacted directly by the shipping service. For more details, please contact your local customs office.
Important information
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. We are unable to deliver to post office boxes. All orders are fully traceable through royalmail.com
Order status
All orders are shipped with royal mail and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.
Returns
Returns
You have 14 days upon the receipt of your order to request to return or exchange your item(s). Your refund will be issued within 7 working days upon reception of your return to your original payment method and you will receive a confirmation e-mail.
All items must be returned in their original condition, with original tags attached in original packaging. If your returned item is in used condition, we will not accept your return and deliver it back to your original shipping address.
Please get in touch if you ever have any issues with your product even after warranty and we will do our best to accommodate any issues.
How to return
To return your product, please contact our customer service via e-mail at: info@re-comb.com
Return import duties
When returning items from outside the eu, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them. Please note that we will deduct any eventual import duties related to your return from your refund.